| 000 | 00419nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 140624s9999 xx 000 0 und d | ||
| 100 | _aRico, Rubén Roberto | ||
| 245 | _aTotal customer satisfaction : satisfacción y deleite total de los clientes | ||
| 250 | _aNULL | ||
| 250 | _bMacchi | ||
| 260 | _aBuenos Aires | ||
| 260 | _c1993 | ||
| 650 | _aSATISFACCIÓN TOTAL CLIENTE CALIDAD MANAGEMENT EMPOWEMWNT BENCHMARKING | ||
| 999 |
_c27080 _d27080 |
||